Shipping & Returns

SHIPPING

Lead times

Goods will be delivered ex-stock as available.

As we often work with manufacturers, goods are sometimes made to order. In these cases lead times vary from supplier to supplier. You will be advised of delivery dates.

Delivery charges

ALL COUNTRIES EXCEPT BOTSWANA

Due to the large area that we cover, delivery charges are calculated according to volumes, weights and distance.

Freight charges are not included in the price unless otherwise stated.

EXPORTS

Customs clearing charges, Certificates of Origin, SADC certificates, Agricultural Certificates etc are not included in our standard charges. Any extra supporting documents as required for export/import are for the customer's account.

We offer advice and assistance in obtaining certification as required.

BOTSWANA CLIENTS

All quotes prepared by our Maun office will include estimated shipping costs in product prices.

RETURNS

Any goods for return are supplied to clients on a carry in basis. Transport charges are for the client's account.

All goods are supplied and covered by their respective manufacturers' warranties.

Should you have other questions or concerns about shipping and/or returns, please send an email to the site administrator - click here

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